Behind the Kitchen Doors: An inside look at the First Steps to Understand the Restaurant Industry




Videos & Activities


Skill Level



Eng + Spa


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In this course, we will explore the intricacies and nuances of the restaurant industry.

We will cover various topics such as the history of the restaurant industry, the different types of restaurants, the role of technology in the industry, and the trends shaping the industry.

Additionally, we will delve into the various aspects of restaurant operations such as an effective use of a menu, the organization & management, customer satisfaction and the first steps towards a sustainable restaurant.

Throughout the course, we will learn about the unique challenges and opportunities in the restaurant industry and the skills and knowledge needed to succeed in this field.

The course will include lectures, role plays, case studies and interactive content, to provide a comprehensive understanding of the restaurant industry.

By the end of this course, you will have a solid understanding of the restaurant industry and the skills and knowledge to excel in your career.

This course was created by Roger Gallifa, F&B specialist  & teacher with 31 years of experience in the sector.

Completing this course will help you:

Who is the course for?

This course is ideal for professionals seeking to improve their day to day in their company, so they can provide the highest quality of service to their customers.


Learning Path

Throughout this module, we will examine the current trends and developments in the restaurant industry and discuss their implications for the future. We will cover topics such as the impact of the COVID-19 pandemic on the industry, changes in consumer behavior and expectations, the rise of food delivery and takeout services and the role of technology.

In this module, we will be discussing the principles and  best practices of starting a restaurant. You will learn key topics such as the fundamentals of a business plan, the type of restaurant, finding the right location, and attract the right clientele. Additionally, we will dig deeper into the importance of understanding the restaurant industry and the target market, as well as the role of marketing and branding in the success of a restaurant. We will also discuss the common reasons for restaurant failure and strategies to mitigate those risks.

This module will be about  the four key aspects of service: organization, guests, atmosphere & environment, and menu. We will discuss how to organize and plan the service, how to provide personalized service to guests, how to create the right atmosphere and environment, and how to develop and present a menu that meets customer needs and expectations.

Providing excellent customer service is essential for any restaurant, as it can help to create a loyal customer base and ensure repeat business. This module will provide an overview of the importance of customer service and customer loyalty in the restaurant industry, and discuss how restaurants can use effective customer service strategies to increase customer loyalty. Additionally, you will learn about how to deal with a complaint and the art of recovery.

This module will provide an overview of sustainability in the restaurant industry. We will discuss how restaurants can reduce their food waste and become more sustainable by implementing zero waste practices. We will also discuss different strategies for reducing energy consumption, water usage, and other environmental impacts. Finally, we will explore the current state of sustainability in restaurants and what steps they can take to become more eco-friendly.

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