Speak Up and Stand Out: The Magic of Communicating in the Restaurant Industry
16
Lessons
11
Videos & Activities
All
Skill Level
4h
Duration
Eng + Spa
Languages
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Overview
One issue that is recurring and common to many professionals is the lack of proper communication, affecting both the customer & employee experience. In this course, we will explore the importance of effective communication in a restaurant setting.
We will learn about the different types of communication and how to use them effectively in a restaurant setting, including verbal and non-verbal communication, active listening, and how to handle difficult situations.
Throughout the course, we will examine the different challenges and opportunities that arise in the restaurant industry and discuss how good communication can help overcome them.
We’ll discuss a range of subjects, including leadership, teamwork, and customer service. In addition, we’ll discuss how crucial it is to comprehend client needs and expectations, the value of effective communication, and the place of technology in the industry.
The course will include lectures, group discussions, role-playing exercises, and case studies to provide a comprehensive understanding of the importance of good communication in a restaurant.
This course was created by Roger Gallifa, F&B specialist & teacher with 31 years of experience in the sector.
Completing this course will help you:
- Demonstrate how to interact with customers productively.
- Increase your ability to speak clearly with others.
- Learn the difference between internal vs. external communication.
- Use the procedure, tool or resource to improve communication that the organization makes available to you.
- Learn how to deal with a complaint.
Who is the course for?
This course is ideal for restaurant professionals, with a relevant role in the company or department, who want to improve their experience at work, as well as the ones who works with & guests.
Learning Path
Being a good communicator in the restaurant industry involves understanding the different types of communication and how they differ from those used in corporate or digital settings. From verbal and non-verbal communication to written communication, it’s important to understand how best to use each type of communication in order to ensure a successful business. In this module, we will explore the various types of communication used in the restaurant industry, as well as discuss practices to become a better communicator.
When it comes to running a successful restaurant, it is important to ensure that there is an effective communication between all the stakeholders involved. This includes the restaurant staff, customers and suppliers.
The key factors that are necessary to establish an effective communication in a restaurant include having clear objectives and expectations, setting up channels of communication that are easily accessible, being open to feedback, and striving for continuous improvement. In this module, you will discover how, by taking these steps, a restaurant can ensure that its team members have the ability to communicate efficiently with each other and their customers.
Ensuring customer satisfaction is a key factor for successful restaurant businesses. To ensure that clients are satisfied with their experience, restaurants need to take into account consistency of the service, quality standards, continuous training, and effective communication with the team.
In this module, we will be discussing the essential principles and practices of measuring and evaluating customer satisfaction in a restaurant setting.
To do this, it is important for restaurants to understand how to determine customer satisfaction and how to communicate quality standards so that they can be consistently met.
By the end of this module, you will have a solid understanding of the process of managing customer complaints in a restaurant and the skills and knowledge to use this information to improve the overall performance of your restaurant. A series of key topics such as identifying the root cause of a complaint, effective communication techniques, and how to handle difficult customers will be covered.
