The Fine Dining Experience: Deliver Exceptional Customer Service for the Perfect Wine & Dine Experience
12
Lessons
10
Videos & Activities
All
Skill Level
4h
Duration
Eng + Spa
Languages
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Overview
In this course, we will explore the key principles and practices of providing excellent customer service in the restaurant industry.
We will cover various topics such as understanding customer needs and expectations, effective communication, problem-solving, and handling difficult customers.
Additionally, we will delve into the importance of creating a positive and welcoming environment, as well as the role of teamwork and leadership in delivering exceptional customer service.
You will learn how to create a seamless dining experience, from the moment guests are greeted to the final course, and how to make recommendations that will enhance their dining experience.
The course will include hands-on training, role-playing exercises, and discussions with industry professionals.
By the end of this course, you will be equipped with the knowledge and skills to deliver exceptional customer service, increase customer satisfaction and improve the overall reputation of the restaurant.
This course was created by Roger Gallifa, F&B specialist & teacher with 31 years of experience in the sector.
Completing this course will help you:
- Understand the wide variety of restaurants.
- Identify the size and scope of food and beverage operations.
- Understand the customer journey within a restaurant.
- Understand the importance and impact of exceptional customer service.
Who is the course for?
This course is ideal for restaurant professionals who want to improve the experience of their customers and understand the tools and industry trends that will help them to provide the highest quality of service to their customers.
Learning Path
In this module, we will explore the fundamental principles and practices of working in the service industry. You will have a look of the history of the industry, which are the existing types of restaurant and the different types of service to provide.
Throughout this module, we will learn about the unique challenges and opportunities in the service industry and the skills and knowledge needed to succeed in this field. We will be discussing the fundamental principles and practices of providing excellent service in a restaurant setting. We will cover key steps fanning through the whole guest journey from inventory control to the closing of a shift, passing by greeting customers, taking orders, or serving food and beverages.
We will look into the importance of providing excellent customer service when delivering the bill, and the role of teamwork in ensuring a smooth and efficient billing process. Additionally, we will delve into the importance of security and confidentiality when handling payments.
In this module, we will be introducing the best practices of upselling in a restaurant setting. We will explain key topics such as identifying sales opportunities, making recommendations, and closing the sale.
