Ask yourself: Have you been kind today?
Make kindness your daily modus operandi
and change your world. — Annie Lennox
What is modus operandi?
The special way of acting or working to achieve the proposed end.
To create a common interest
Our professional and personal experiences have made us aware that, when travelling, if given the opportunity, a customer will continue his or her lifestyle in a hotel tailored to its interests, likes, and dislikes.
Receiving the right service is another question.
To that end, standard operating procedures of the most renowned hospitality establishments around the world are being adapted to new brands, because they have proven time-tested practices.
At hosstinn, we focus on the human touch of the industry and believes that to create and maintain the interests and loyalty of guests, there is a need for a connection on an emotional level.
The success or failure of an establishment depends on the ability to understand that at the end of the day, we are in the business of human connections. Guests and staff are inextricably linked. To please one, the other must be kept in mind.
That is why, we pledge to create short, interactive, and useful content directed at busy hospitality professionals who will trust in what they learn through our modules and feel empowered to use it to deliver the ultimate guest experience.
What is next?
The aim is to create a community, and interact with its members to share ideas, and fully understand and cover their needs.
We will be sharing short articles every week on our web and social media pages, to give insights on the industry and proven methodologies.
Feel free to subscribe and spread the word.