Reaches the Peak of Excellence in Hotel Operations
Defining the New Standard in Operational Excellence: For the team and the customers, every detail counts.
Operational excellence is at the heart of a successful hotel.
That’s why we aim to perfect every aspect of your hotel to deliver impeccable guest service. Our holistic approach ensures that every aspect of your operation runs at peak performance, from housekeeping management to front desk logistics.
Get ready to transform your hotel into a model of efficiency and satisfaction.
Operational excellence is the key to deliver a memorable experience for every guest and facilitating your team's day-to-day operations
By optimising operational processes, non-productive time is reduced, customer satisfaction is improved and staff efficiency is increased.
Why is this pillar important?
What benefits can you get?
F&B Cost Control and Management
Objectives
- Understand the profit and loss statement.
- Implement a productive inventory and storage system for food and beverage products.
- Accurately calculate food and beverage costs and cost percentages.
- Understand the difference between the costs of the output an operation actually achieved and the costs of the output the operation expected to achieve.
- Define the components of labour costs.
- Duration
3 hours
- Difficulty
- Rating
Creating the perfect gastronomic experience
Objectives
- Understand the wide variety of restaurants.
- Identify the size and scope of food and beverage operations.
- Understanding the customer journey within a restaurant
- Understand the importance and impact of exceptional customer service.
- Duration
3 hours
- Difficulty
- Rating
Understanding the Restaurant Industry
Objectives
- Understand the complexities of the restaurant business.
- Determine the size and scope of the food and beverage business.
- Explain the factors that influence the nature of the gastronomic experience and the manager's responsibility to maintain consistency.
- Duration
3 hours
- Difficulty
- Rating
Communication in F&B
Objectives
- Demonstrate how to interact with customers productively.
- Increase your ability to speak clearly to others.
- Learn the difference between internal vs. external communication. Use the procedure, tool or resource for improving communication that the organisation makes available to you.
- Learn how to deal with a complaint.
- Duration
3 hours
- Difficulty
- Rating
Check-in for success: hotel reception operations
Objectives
- Describe key reception roles and responsibilities.
- Apply effective communication techniques to interact with guests and handle customer service issues.
- Explain the booking process and understand the importance of teamwork and operations.
- Develop critical thinking and problem-solving skills.
- Analyse and evaluate the impact of front desk operations and reservations on the overall success of a hotel.
- Duration
3 hours
- Difficulty
- Rating
Laundry leader
Objectives
- Understand the types and uses of laundry equipment. Learn the proper techniques for sorting, washing, drying and ironing clothes.
- Learn about inventory control and cost management.
- Develop skills to manage a hotel laundry operation and ensure high standards of cleanliness, efficiency and customer satisfaction.
- Understand the role of technology in the laundry operation and how to optimise it.
- Duration
6 hours
- Difficulty
- Rating
Savouring safety: a guide to Kitchen hygiene and safety
Objectives
- To provide a comprehensive understanding of the importance of hygiene and safety in the kitchen.
- Discover the knowledge and skills needed to maintain a clean and safe kitchen environment.
- Recognise the different types of foodborne diseases and how to prevent them.
- Understand the importance of hand washing and other personal hygiene practices in the kitchen.
- Duration
3 hours
- Difficulty
- Rating
Sparkling success
Objectives
- Understand the importance of cleanliness in the hotel industry
- Identify the key components of a cleaning department and their respective functions.
- Learn techniques to provide excellent guest service and handling guest complaints.
- Understand the importance of quality control and maintain high standards in cleaning operations.
- To be aware of trends in cleaning management, including sustainability.
- Duration
3 hours
- Difficulty
- Rating
Take the next step towards leadership excellence
Discover how our unique 360º leadership approach can revolutionize your hotel.
FAQ
We offer training programs tailored to specific staff interests and hotel needs, covering areas such as hotel management, leadership, communication, customer service and more.
Our training programs are customized based on the skills and knowledge gaps of each hotel staff member, which are analyzed by our AI-based algorithms.
Get to know the opinions of our users
“¡Una gran herramienta de aprendizaje para cualquier nivel profesional!”
Matthew Clouston
RENTALS UNITED
“Una solución muy moderna, flexible y digitalizada para la formación y el desarrollo”.
Gema Nieto
ASOCIADO PRINCIPAL | LUX CAPITAL AMERICA
“Una plataforma de aprendizaje fácil de usar y gestionar con contenidos de calidad”.
Jennifer K. Hill
CEO | OPTIMAL MATCH
“Realmente útil de usar, y me encantan los vídeos educativos”.
Salomon Scheepers
RELACIONES PÚBLICAS | HOTELES BULGARI
Matthew Clouston
RENTALS UNITED
Gema Nieto
ASOCIADO PRINCIPAL | LUX CAPITAL AMERICA
Salomon Scheepers
RELACIONES PÚBLICAS | HOTELES BULGARI
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At hosstinn, we believe in the power of a better team for a better hotel. Take the first step in transforming your hospitality experience by choosing our comprehensive hotel staff training and development opportunities.
Let us equip your team with cutting-edge skills and knowledge, enhancing your hotel’s attractiveness in the industry.