The restaurant industry is highly complex both internally and externally. Meaning that getting customers and running a smooth kitchen are equally as integral, and dependent on one another. Having a prepared staff that knows what to do at every moment of service by standaritzation is one of the best ways to guarantee your success in […]
What do we leave behind? While customer service has been the root of any hospitality establishment, in order to operate a successful one, customer satisfaction should be at the center of everyone’s efforts. Leaders and managers of the best service organizations around the world do not just let customer service ‘just happen’. They take action
Quality is everything for a hotel. The higher it is the more positive reviews, better ranking, more word of mouth, and increased bookings. Delivering constant high-quality service however requires a lot of work, dedication, and preparation. The best hotels did not books the quality of service by chance, surely hours of effort went into the
5 Ways to boost the quality of service at your hotel Read More »
It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently— Warren Buffett Why is standardization key for our success? Companies that focus on customer experience actually outperform their competition by almost 80%. Unsurprisingly, 84% of businesses that focus on enhancing customer experience
The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.— Isadore Sharp, Founder of Four
