Do you know the Importance of getting feedback in your hotel from your guests? And how essential it is to involve your entire team in the process? In the hotel industry, guest experience is the central pillar of success. However, to ensure this experience is optimal, it’s not enough to simply offer high-quality services. As […]
7 Keys to the Importance of Getting Feedback in Your Hotel Read More »
Gamified e-learning techniques are gaining popularity in the market for a few reasons. The most important one being that they engage learners and make them more likely to complete a course. In this article, I will explore the different ways that games are being used in education and how they can be used to improve
How to Use Gamification in e-Learning for Maximum Engagement & Effectiveness Read More »
The restaurant industry is highly complex both internally and externally. Meaning that getting customers and running a smooth kitchen are equally as integral, and dependent on one another. Having a prepared staff that knows what to do at every moment of service by standaritzation is one of the best ways to guarantee your success in
5 benefits of standardization for restaurants Read More »
It is likely that you have heard about Upselling and Crosselling on many occasions, so you may have asked yourself: How can I apply these techniques in my hotel to generate more income? Today I want to tell you on what consists of this marketing strategy and how you can apply it to obtain, as
Upselling, how it can improve your income? Read More »
Hotel managers are the powerful driving force behind a good hotel with solid service. This industry is reliant on employee performance for most of its revenue, and managers are part of the foundation for having a capable workforce that delivers the experience guests are looking for. There is no team win in hotels without a
How to become a great hotel manager? Read More »
A good employee is an invaluable asset in any company, they can have a deep impact on production, the way other employees perform, and the solidness of your service. They are also an attractive target for your competitors. All of this makes employee retention in hotels one of the biggest issues business will face. The
How to drive employee retention up in hotels and hospitality? Read More »
In a world of remote options, hotel work is bound to stay in person but that doesn’t mean it can’t learn or take advantage of digital opportunities. Having a physical work environment with high demands, and constant updating in skills is a perfect environment to try online learning programs. We will learn in this post which
Benefits of digital training for hotel staff Read More »
One of the key elements when analyzing occupancy and demand behavior is the PICK UP in hotels. The Pick Up in hotels is the estimate we make in the increase or decrease of the booked rooms between two specific dates and in a specific period of time. But first, you have to take into account
Pick Up: what is it and what is it for in hotels? Read More »
