Do you know the Importance of getting feedback in your hotel from your guests? And how essential it is to involve your entire team in the process? In the hotel industry, guest experience is the central pillar of success. However, to ensure this experience is optimal, it’s not enough to simply offer high-quality services. As […]
7 Keys to the Importance of Getting Feedback in Your Hotel Read More »
How to Manage Complaints and Turn them into Opportunities in your Hotel In the hospitality industry, customer complaints are part of the process. However, with the right strategy, you can manage complaints and turn them into opportunities for improvement. At hosstinn, we help you detect how to transform complaints into benefits for your hotel, supporting
4 Strategies to Manage Complaints and Turn Them into Opportunities Read More »
Hospitality in the Digital Age: How Technology Enhances Hospitality and Personalized Service in Modern Hotels In today’s hotel industry, hospitality remains the fundamental pillar that defines the guest experience. As we advance into the digital age, where technology and automation play increasingly prominent roles, hospitality not only remains relevant but also gains a new strategic
The Importance of Hospitality in the Digital Age Read More »
Ciber Seguridad en tu Hotel En la era digital actual, donde la tecnología juega un papel crucial en todas las industrias, la ciber seguridad se ha convertido en una prioridad esencial, especialmente en el sector hotelero. Los hoteles manejan una gran cantidad de datos sensibles, desde información personal de los huéspedes hasta detalles financieros, lo
Eight Keys to Maximize Your Hotel’s Online Security Read More »
Advice from Alfredo Lachos In the hotel industry, effective team management is critical to ensuring success and service excellence. In our recent webinar, we had the honour of having Alfredo Lachos, a renowned influencer in HR and an expert in talent management in the hotel sector. We want to highlight the valuable ideas and experiences
Team Management in the Hotel Industry Read More »
It is likely that you have heard about Upselling and Crosselling on many occasions, so you may have asked yourself: How can I apply these techniques in my hotel to generate more income? Today I want to tell you on what consists of this marketing strategy and how you can apply it to obtain, as
Upselling, how it can improve your income? Read More »
Fitur is the global meeting point for tourism professionals, and is the leading trade fair for the receptive and issuing markets of Latin America. Five days of meeting that translate into hundreds of opportunities to make contacts, present projects and close business opportunities. The great diversity and talent that it collects makes it possible for
How to prepare efficiently FITUR Read More »
The new year is almost here and with that comes the opportunity to make changes to your business, improve your restaurant. A fresh start can have a real impact on your bottom line, and it’s better to start earlier than figure out a new strategy in the middle of the year. In an industry that
End-of-year ideas for improve your restaurant in 2023 Read More »
The hospitality industry is going to be one of the fastest growing industries in the near future. From hotels, restaurants, and catering, to tourism and transportation services… Every sector of this industry is expected to grow by leaps and bounds. Some of the hospitality’s most important trends for 2023 that will shape this growth are
6 Important Hospitality Trends For 2023 Read More »
A good employee is an invaluable asset in any company, they can have a deep impact on production, the way other employees perform, and the solidness of your service. They are also an attractive target for your competitors. All of this makes employee retention in hotels one of the biggest issues business will face. The
How to drive employee retention up in hotels and hospitality? Read More »
Marketing is a basic business need, one that can scale up or down depending on how much time and effort you give it. In current times there is no successful business that doesn’t focus some resources to this end. From your side, you can see marketing as the tool that gets you in front of
Top marketing tips for hotels Read More »
How to get your hotel ready for the fall season? Fall and autumn can be difficult season for hotel and hospitality businesses to face. The summer has just died down and people have either spent their vacation days or are waiting for Christmas to come around. However, there are plenty of opportunities to seize during
How to get your hotel ready for the fall season? Read More »
Quality is everything for a hotel. The higher it is the more positive reviews, better ranking, more word of mouth, and increased bookings. Delivering constant high-quality service however requires a lot of work, dedication, and preparation. The best hotels did not books the quality of service by chance, surely hours of effort went into the
5 Ways to boost the quality of service at your hotel Read More »
One of the main factors that makes or breaks a hotel or restaurant’s sustainable success over time is continuous training. This includes both staff and management roles, as each serves an important purpose for the business. Hotel and restaurant work requires skills that need to be updated and improved upon periodically, and choosing the right
What should you focus to choose your training? Read More »
Hospitality is an ever-changing industry, one that has adapted itself to the culture of each time period. Being at the front of the pack when it comes to traveling and hospitality trends is one of the things that can make the difference for your hotel, by having your finger on the pulse of what travelers
5 hottest hospitality trends right now Read More »
One of the key elements when analyzing occupancy and demand behavior is the PICK UP in hotels. The Pick Up in hotels is the estimate we make in the increase or decrease of the booked rooms between two specific dates and in a specific period of time. But first, you have to take into account
Pick Up: what is it and what is it for in hotels? Read More »
All the hard work of hotel management, management and staff is measured in Improve guest’s experience. It is one of the hardest parts of working in the hotel industry, knowing that the whole effort of an organization depends on those moments spent by guests in the hotel. It’s why training and experience are such highly
Three key elements to improve guest’s experience Read More »
Preparing for a job can be a hard task for anyone, especially when it comes to hotel training. Since the industry offers such a wide range of positions and departments, it can be tough to find a focus and know how to train. If you are looking for work in the hotel industry and have
Why training is important for F&B hotel position? Read More »
So, you’re building the ideal hotel staff? Or perhaps you are looking to improve your skills for a better position? Whatever the reason you are looking for these characteristics, remember that the time and energy you put into developing them is what will have the most impact. Working in a hotel is demanding and strengthening
6 characteristics of the best hotel staff Read More »
Hotels and other hospitality businesses have been reopening at a steady pace since the COVID-19 restrictions began lifting around Europe. This gradual awakening of the tourism and hospitality industry has left many businesses hurting for revenue and talent. The shortage of well-trained staff and the continuing crisis in skills will only slow down the recovery
Hospitality skills shortage and how to overcome it? Read More »
While the hotel business may be going through a rough patch. It’s a business model that never stops, can have great rewards, requires lots of learning and constant training. Running a business like a hotel is never easy but it does have immense benefits. The key is learning the basics and building a system from
Key elements for successful hotel management Read More »
