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These hotel training programs not only enhance existing hospitality leadership capabilities, but are also structured to transform any member of the hospitality team into a visionary leader.

complaints into success

4 Strategies to Manage Complaints and Turn Them into Opportunities

hosstinn, Strategy /

How to Manage Complaints and Turn them into Opportunities in your Hotel In the hospitality industry, customer complaints are part of the process. However, with the right strategy, you can manage complaints and turn them into opportunities for improvement. At hosstinn, we help you detect how to transform complaints into benefits for your hotel, supporting […]

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How to drive employee retention up in hotels and hospitality?

Leadership, Strategy, Training /

A good employee is an invaluable asset in any company, they can have a deep impact on production, the way other employees perform, and the solidness of your service. They are also an attractive target for your competitors. All of this makes employee retention in hotels one of the biggest issues business will face.  The

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