What do we leave behind? While customer service has been the root of any hospitality establishment, in order to operate a successful one, customer satisfaction should be at the center of everyone’s efforts. Leaders and managers of the best service organizations around the world do not just let customer service ‘just happen’. They take action […]
8 benefits of the Customer Service Standards Read More »
Quality is everything for a hotel. The higher it is the more positive reviews, better ranking, more word of mouth, and increased bookings. Delivering constant high-quality service however requires a lot of work, dedication, and preparation. The best hotels did not books the quality of service by chance, surely hours of effort went into the
5 Ways to boost the quality of service at your hotel Read More »
All the hard work of hotel management, management and staff is measured in Improve guest’s experience. It is one of the hardest parts of working in the hotel industry, knowing that the whole effort of an organization depends on those moments spent by guests in the hotel. It’s why training and experience are such highly
Three key elements to improve guest’s experience Read More »
It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently— Warren Buffett Why is standardization key for our success? Companies that focus on customer experience actually outperform their competition by almost 80%. Unsurprisingly, 84% of businesses that focus on enhancing customer experience
3 key components to standardize your service Read More »
The most important thing people don’t realize about this industry is that the soul of a hotel is its people, not the design or technology. You need to create a team culture of belonging and pride to succeed.— Alexander van Gastel What is hospitality for hosstinn? At hosstinn, we believe that every hotel is capable
hosstinn’s approach to quality service Read More »
The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.— Isadore Sharp, Founder of Four
Quality service in 4 components Read More »
